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Ashworth Semester Exam R04V Human Relations
R04V : Human Relations
Question 1
Pamela wants to obtain as much useful self-knowledge as she can, so she obtains a personal evaluation from a counseling psychologist. Among the findings from a personality standpoint are that Pamela scores high on (a) extraversion, (b) openness, (c) agreeableness, (d) conscientiousness, and (d) optimism. She score lows on the personality factors of (a) neuroticism, (b) self-monitoring, (c) risk taking and thrill seeking. Among the findings related to cognitive ability, Pamela scores quite high on practical intelligence and linguistic intelligence. She scores average on analytical intelligence, and quite high on emotional intelligence. Imagine yourself as Pamela’s supervisor, and you want to build an effective working relationship with her. You have given Pamela a key role in a project of major significance to your team. A useful approach in dealing with Pamela would be to:
move slowly in forming a working relationship with her, follow up frequently on your requests, and impose strict deadlines.
give her a lot of freedom, do not nag, and be particularly friendly and warm toward her,
monitor her progress closely, encourage her to try far-out ideas, and focus your conversation on the task.
be careful not to express your anxiety and fears about the project, and look out for her saying things that she thinks you want to hear.
Question 2
Marketing assistant Jody has been having financial problems recently. She has been late with some bills, and has neglected other bills for months. From the standpoint of displaying good interpersonal skill, what should Jody do about responding to the call?
Pick up her cell phone immediately and send a response explaining her plan to pay in five days.
Place her cell phone on her lap and send a text message the best she can without appearing to be sending a text message.
Begin to cough, holding up five fingers suggesting that she has to leave the room and will return in a few minutes. While out of the conference room, Jody then sends the urgent text message.
Wait for a break in the meeting, and then discretely compose a message to her landlord.
Question 3
Victoria and Ted are part of an environmental protection team for a large company that manufactures and distributes carbonated beverages, juice drinks, and snacks. To preserve their goal of being good team players, yet still enjoy their wo
Explain to the team leader that they both want to be good organizational citizens, but garbage analysis is too far removed from their job description.
Acquire the necessary technical expertise, get the job done as quickly as possible, and don’t criticize the assignment.
Explain to the team leader that analyzing the contents of a Dumpster does not fit the big picture of preserving the environment.
Explain to the team leader that his job is so important they would like to have three other team members’ help with the garbage analysis so that a
Question 4
Kathy is an office manager at a growing law firm that specializes in pursuing awards for accident victims. She is assigned as the head of a problem-solving group to decide on where to locate a new, expanded office downtown. To help deal with some of the emotion that has surfaced during the second meeting, group leader Kathy
call for a standup meeting, which will probably shorten the debate.
ask that each person with a strong preference for either type of rental space fully express his or her opinion, including facts and feelings.
explain that since this is a law firm, only facts, not feelings, can be entered into debate.
explain to the group that disagreement on major issues is dysfunctional (harmful).
Question 5
Isabella is a production supervisor for an American company that manufactures high-tech equipment for the optics industry. To begin asserting her authority, Isabella might try which one of the following tactics?
Give the group a small lecture about gender egalitarianism, and explain that she is from the United States, not China.
Say to the group, “I understand that my job might seem a little unusual, but I am the production supervisor sent here to work with you. I want to help you because you are an honored customer.”
Explain that although she is the manufacturing supervisor sent to fix the problem, she is flexible enough to carry out such roles as serving coffee and tea at the meeting.
Say to the group, “You are an honored customer and our company wants to fix your problem. But I suggest that we cancel our meeting, and I will return after your management team has completed diversity training.”
Question 6
Roberto has been a hard-working and high-performing distribution specialist for a food distribution company. To help sustain the teamwork, Roberto is advised to use which approach to leadership?
Authoritarian
Avoidance of all charismatic traits and behaviors
Participative or shared leadership
Micromanagement
Question 7
Justine is the director of international marketing in her company. One of the people assigned to her team is marketing associate Sebastian. She wants to coach him on doing a more careful job when making a PowerPoint presentation. An effective tactic for Justine would be to :
tell Sebastian to please listen for ten minutes before saying anything in the coaching session.
explain to Sebastian that his recent PowerPoint presentation was wretched, and that anybody else in the department could have done a better job.
point out a couple of specific errors Sebastian made in his recent PowerPoint presentation.
accuse Sebastian of being careless and sloppy in his PowerPoint presentation.
Question 8
Steve is the cafeteria manager at the company headquarters of a major financial services firm located in TexasWhat might Steve do to best develop a good relationship today in their meeting in her office?
Flatter Clarissa by telling her that he has heard she is one of the most outstanding human resource managers in the southern United States.
Suggest to Clarissa that he is willing to help her with some of her toughest tasks, because he has great natural talents in dealing with people.
Explain to Clarissa that he understands how important her role is in the organization, and that without the right people a business firm is destined to fail.
Brag about his skill in managing people, and how he sees his job as a stepping stone to bigger responsibility.
Question 9
Bruce is the administrative support manager at a large legal firm. His managerial duties include purchasing supplies and equipment, human resource management, and supervising the support staff. The rep, Samantha, explains that if the entire staff is equipped with this line of computers, productivity will increase by at least 15 percent, based on experience with other legal firms. Bruce is a little skeptical of these productivity gains, yet he is willing to listen because part
Ask if any kickback Samantha might have in mind could also be shared with his boss.
Request immediately that their conversation be kept strictly confidential.
Explain to Samantha that his law firm makes purchasing decisions strictly on the merits of the product or service.
Ask Samantha what she means by “treats decision makers very well” before discussing the possible purchase of netbook computers any further.
Question 10
At age twenty-four, DeShaun had earned a business degree and aspires to becoming a retail executive. To launch his career, he took a retailing position that would give him the biggest responsibility at an early age, the manager of a dollar store. To achieve the best results from his job search, how should DeShaun state his job objective?
State that he is searching for more responsibility in a higher-paying field.
State that it would be best for the prospective employer to decide where he best fits.
State that he is searching for a position in retail management.
State that he searching for a position as a discount-store manager.
DOWNLOAD LINK WILL BE SENT ALONG WITH ORDER CONFIRMATION.
Question 1
Pamela wants to obtain as much useful self-knowledge as she can, so she obtains a personal evaluation from a counseling psychologist. Among the findings from a personality standpoint are that Pamela scores high on (a) extraversion, (b) openness, (c) agreeableness, (d) conscientiousness, and (d) optimism. She score lows on the personality factors of (a) neuroticism, (b) self-monitoring, (c) risk taking and thrill seeking. Among the findings related to cognitive ability, Pamela scores quite high on practical intelligence and linguistic intelligence. She scores average on analytical intelligence, and quite high on emotional intelligence. Imagine yourself as Pamela’s supervisor, and you want to build an effective working relationship with her. You have given Pamela a key role in a project of major significance to your team. A useful approach in dealing with Pamela would be to:
move slowly in forming a working relationship with her, follow up frequently on your requests, and impose strict deadlines.
give her a lot of freedom, do not nag, and be particularly friendly and warm toward her,
monitor her progress closely, encourage her to try far-out ideas, and focus your conversation on the task.
be careful not to express your anxiety and fears about the project, and look out for her saying things that she thinks you want to hear.
Question 2
Marketing assistant Jody has been having financial problems recently. She has been late with some bills, and has neglected other bills for months. From the standpoint of displaying good interpersonal skill, what should Jody do about responding to the call?
Pick up her cell phone immediately and send a response explaining her plan to pay in five days.
Place her cell phone on her lap and send a text message the best she can without appearing to be sending a text message.
Begin to cough, holding up five fingers suggesting that she has to leave the room and will return in a few minutes. While out of the conference room, Jody then sends the urgent text message.
Wait for a break in the meeting, and then discretely compose a message to her landlord.
Question 3
Victoria and Ted are part of an environmental protection team for a large company that manufactures and distributes carbonated beverages, juice drinks, and snacks. To preserve their goal of being good team players, yet still enjoy their wo
Explain to the team leader that they both want to be good organizational citizens, but garbage analysis is too far removed from their job description.
Acquire the necessary technical expertise, get the job done as quickly as possible, and don’t criticize the assignment.
Explain to the team leader that analyzing the contents of a Dumpster does not fit the big picture of preserving the environment.
Explain to the team leader that his job is so important they would like to have three other team members’ help with the garbage analysis so that a
Question 4
Kathy is an office manager at a growing law firm that specializes in pursuing awards for accident victims. She is assigned as the head of a problem-solving group to decide on where to locate a new, expanded office downtown. To help deal with some of the emotion that has surfaced during the second meeting, group leader Kathy
call for a standup meeting, which will probably shorten the debate.
ask that each person with a strong preference for either type of rental space fully express his or her opinion, including facts and feelings.
explain that since this is a law firm, only facts, not feelings, can be entered into debate.
explain to the group that disagreement on major issues is dysfunctional (harmful).
Question 5
Isabella is a production supervisor for an American company that manufactures high-tech equipment for the optics industry. To begin asserting her authority, Isabella might try which one of the following tactics?
Give the group a small lecture about gender egalitarianism, and explain that she is from the United States, not China.
Say to the group, “I understand that my job might seem a little unusual, but I am the production supervisor sent here to work with you. I want to help you because you are an honored customer.”
Explain that although she is the manufacturing supervisor sent to fix the problem, she is flexible enough to carry out such roles as serving coffee and tea at the meeting.
Say to the group, “You are an honored customer and our company wants to fix your problem. But I suggest that we cancel our meeting, and I will return after your management team has completed diversity training.”
Question 6
Roberto has been a hard-working and high-performing distribution specialist for a food distribution company. To help sustain the teamwork, Roberto is advised to use which approach to leadership?
Authoritarian
Avoidance of all charismatic traits and behaviors
Participative or shared leadership
Micromanagement
Question 7
Justine is the director of international marketing in her company. One of the people assigned to her team is marketing associate Sebastian. She wants to coach him on doing a more careful job when making a PowerPoint presentation. An effective tactic for Justine would be to :
tell Sebastian to please listen for ten minutes before saying anything in the coaching session.
explain to Sebastian that his recent PowerPoint presentation was wretched, and that anybody else in the department could have done a better job.
point out a couple of specific errors Sebastian made in his recent PowerPoint presentation.
accuse Sebastian of being careless and sloppy in his PowerPoint presentation.
Question 8
Steve is the cafeteria manager at the company headquarters of a major financial services firm located in TexasWhat might Steve do to best develop a good relationship today in their meeting in her office?
Flatter Clarissa by telling her that he has heard she is one of the most outstanding human resource managers in the southern United States.
Suggest to Clarissa that he is willing to help her with some of her toughest tasks, because he has great natural talents in dealing with people.
Explain to Clarissa that he understands how important her role is in the organization, and that without the right people a business firm is destined to fail.
Brag about his skill in managing people, and how he sees his job as a stepping stone to bigger responsibility.
Question 9
Bruce is the administrative support manager at a large legal firm. His managerial duties include purchasing supplies and equipment, human resource management, and supervising the support staff. The rep, Samantha, explains that if the entire staff is equipped with this line of computers, productivity will increase by at least 15 percent, based on experience with other legal firms. Bruce is a little skeptical of these productivity gains, yet he is willing to listen because part
Ask if any kickback Samantha might have in mind could also be shared with his boss.
Request immediately that their conversation be kept strictly confidential.
Explain to Samantha that his law firm makes purchasing decisions strictly on the merits of the product or service.
Ask Samantha what she means by “treats decision makers very well” before discussing the possible purchase of netbook computers any further.
Question 10
At age twenty-four, DeShaun had earned a business degree and aspires to becoming a retail executive. To launch his career, he took a retailing position that would give him the biggest responsibility at an early age, the manager of a dollar store. To achieve the best results from his job search, how should DeShaun state his job objective?
State that he is searching for more responsibility in a higher-paying field.
State that it would be best for the prospective employer to decide where he best fits.
State that he is searching for a position in retail management.
State that he searching for a position as a discount-store manager.
DOWNLOAD LINK WILL BE SENT ALONG WITH ORDER CONFIRMATION.
