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HW-774 QuizLatenar-3
20. (2) Scenario D
Three coworkers are heatedly discussing what to get for the department lunch today. Eric wants to have Italian food, while Jared wants Mexican food. Brody said that he wants to eat something healthful, like food from a salad bar. Becoming frustrated with the situation, Jared said he didn't care and walked away. Eric suggested to Brody that there is a fast-food Italian place that has salad on the menu, so they both could get some of what they wanted. Brody, concerned for Jared's feelings, said that they should get Mexican food, and he would just find something to eat.
In this situation, Eric is utilizing which approach to conflict?
Avoidance.
Collaboration.
Accommodation.
Compromise.
Competition.
21. (2) Components of the communication process include which of the following?
Sender, receiver, and volume.
Volume and message.
Feedback and channel.
Clutter and message.
Channel and clutter.
22. (2) An interference in the system of communication that blocks perfect understanding is referred to as
Communication.
Noise.
Static.
Filtering.
Dialogue.
23. (2) The process in which information flows in two directions, with the receiver providing feedback and the sender being receptive to the feedback, is referred to as
Two-way communication.
Downward communication.
Horizontal communication.
Upward communication.
Circular communication.
24. (2) The process of receiving and interpreting information is known as
Filtering.
Learning.
Collaboration.
Perception.
Dialogue.
25. (2) A set of Internet-based applications that encourage user-provided content and collaboration is called
Web development.
Web 2.0.
Web commons.
Web collaboration.
Web assimilation.
26. (2) __________ offices are mobile offices that use communication tools to allow people to work anywhere.
Corporate
Business
Virtual
Electronic
Second life
27. (2) The process by which a person states what he or she believes the other person is saying is referred to as
Communication.
Filtering.
Reflection.
Discussion.
Perception.
28. (2) _______ is a problem in downward communication that occurs when messages are passed from one person to another and some information is left out or distorted.
One-way communication
Coaching
Selective attention
Information overload
Filtering
29. (2) The social network of informal communications that helps people interpret the organization is referred to as
The virtual office.
The Internet.
The grapevine.
Gossip.
Open-book communication
30. (2) An organization in which there are no barriers to information flow is referred to as a
Bureaucratic organization.
Virtual organization.
Decentralized organization.
Boundaryless organization.
Formal organization.
Score= 83%
Answer will be sent by email as attachment.
Three coworkers are heatedly discussing what to get for the department lunch today. Eric wants to have Italian food, while Jared wants Mexican food. Brody said that he wants to eat something healthful, like food from a salad bar. Becoming frustrated with the situation, Jared said he didn't care and walked away. Eric suggested to Brody that there is a fast-food Italian place that has salad on the menu, so they both could get some of what they wanted. Brody, concerned for Jared's feelings, said that they should get Mexican food, and he would just find something to eat.
In this situation, Eric is utilizing which approach to conflict?
Avoidance.
Collaboration.
Accommodation.
Compromise.
Competition.
21. (2) Components of the communication process include which of the following?
Sender, receiver, and volume.
Volume and message.
Feedback and channel.
Clutter and message.
Channel and clutter.
22. (2) An interference in the system of communication that blocks perfect understanding is referred to as
Communication.
Noise.
Static.
Filtering.
Dialogue.
23. (2) The process in which information flows in two directions, with the receiver providing feedback and the sender being receptive to the feedback, is referred to as
Two-way communication.
Downward communication.
Horizontal communication.
Upward communication.
Circular communication.
24. (2) The process of receiving and interpreting information is known as
Filtering.
Learning.
Collaboration.
Perception.
Dialogue.
25. (2) A set of Internet-based applications that encourage user-provided content and collaboration is called
Web development.
Web 2.0.
Web commons.
Web collaboration.
Web assimilation.
26. (2) __________ offices are mobile offices that use communication tools to allow people to work anywhere.
Corporate
Business
Virtual
Electronic
Second life
27. (2) The process by which a person states what he or she believes the other person is saying is referred to as
Communication.
Filtering.
Reflection.
Discussion.
Perception.
28. (2) _______ is a problem in downward communication that occurs when messages are passed from one person to another and some information is left out or distorted.
One-way communication
Coaching
Selective attention
Information overload
Filtering
29. (2) The social network of informal communications that helps people interpret the organization is referred to as
The virtual office.
The Internet.
The grapevine.
Gossip.
Open-book communication
30. (2) An organization in which there are no barriers to information flow is referred to as a
Bureaucratic organization.
Virtual organization.
Decentralized organization.
Boundaryless organization.
Formal organization.
Score= 83%
Answer will be sent by email as attachment.
