QUALITY CUSTOMER SERVICE third edition, a positive guide to superior service, by William B. Martin, Ph.D, printed in 1993.This item is a book of 8” by 10” 89 page softcover copy. This item is in good conditionwith soiling and rubbing of the covers, pages are clean and tight, I have not seen any stain or writing on the book. Chapters include:about this book, is this book for you? to the reader, do you have what it takes to provide outstanding quality customer service? Four steps to quality customer service, step I: send a positive attitude to others, identify the need of your customers, guests or clients, provide for the needs of your guests, customers or clients, and much, much more. Thanks for Looking. L3DON’T FORGET TO CHECK OUR STORE, WE HAVE A GOOD SELECTION OF BOOKS AND VINTAGE POSTCARDS FOR A VERY GOOD PRICE AND WE SELL BOOKS BY LOTS TOO. Powered by eCRATER . List your items fast and easy and manage your active items.