Product descriptionNew Tynor Cervical Traction Kit with Weight Bag - Universal (Sleeping) Note:- Company may change item packing time to time. I will ship latest packing of same product.color as per the availablity of the product.Orders are shipped within 1-3 business days after payment is receivedEconomy Shipping outside US – Normally we ship the our products via India Post Registered Airmail Services, they deliver the items within 11-23 days for US & UK, for rest of the world it takes 2-4 weeks based on country’s custom.Please note we may use different services as per the convenience. Please note we are not responsible for any delays due to custom or custom clearance charges.Please ensure that there is someone to receive the parcel on your address of delivery. If there is no one to receive the parcel at the time of delivery, the postal/courier service will leave a note at your home and you will have to pick up the parcel from the post office yourself by providing the registration number and proof of your identity. If the parcel is not picked up after the time period, it may be returned back to us as unclaimed. :: PAYMENT :::- We accept payment via PAYPAL ONLY.-Return are accepted.-Return item within 30 days for full refund or exchange. If the item is found to be damaged, we will also refund the postage cost.- If you require further information or have any question, please feel free to contact us on eCRATER message service only. I will respond to you as soon as possible.If the item is delivered in a damaged condition, please contact me and I will issue full refund of your payment or I can send you a new Item.Please do not file Item Not Received Case or Item Not as Described Case.If you contact me, I will resolve any issue in your favor faster than eCRATER Resolution Center Process.Always contact me if you have any problem with your purchase or the item, I am always there to help you. Don't open case or leave negative feedback without contact us.We consider your feedback is as important as sale. Please do leave your feedback after receiving your ordered item and if you are not satisfied with the product or service then contact us. We will definitely resolve the issue if any and will give you refund if genuine. Your POSITIVE FEEDBACK is asset for us. -Please kindly give us a positive feedback in case you are happy.-Please do not leave a negative or natural feedback before contact.