EN36S : Technical Communication
Question 1
Technical communication skills are:
important primarily in the Information Technology sector.
increasingly critical to success in most business-related jobs.
utilized by individual employees, not work teams.
independent of ethical concerns.

Question 2
Methods for preventing/overcoming group conflict include all EXCEPT:
active listening.
recognizing that gender differences are a myth.
structured debate.
building cross-cultural understanding.

Question 3
In evaluating the accuracy of source information, be aware that:
printed sources are consistently reliable.
digital sources should not be used in research.
even reputable information sources may contain hidden agendas.
you can trust only independently funded, noncommercial sources.

Question 4
When editing for clarity, do all of the following, EXCEPT:
avoid ambiguous pronoun references.
use passive voice whenever possible.
avoid redundancy.
use nominalizations.

Question 5
Integrate fluency into a technical document by:
making fine distinctions between related ideas.
avoiding simple terms.
keeping sentence lengths about the same.
using acronyms only selectively.

Question 6
Memos:
have ethical and legal considerations.
can be written for transmittals, to create summaries, or for follow-up.
focus on one topic.
All of the above answers are correct.

Question 7
Avoid the following in writing your résumé:
Putting work history before education.
Putting work history in direct chronological order.
Adding hyperlinks to an online résumé.
Including achievement statements within your work history.

Question 8
Effective instructions:
require careful, precise editing.
are bulleted.
can use visuals without descriptive text.
should not include multicolumn design.

Question 9
Informal informational reports do NOT include:
progress reports.
meeting minutes.
feasibility or causal analyses.
peer review reports.

Question 10
Formal proposals are NOT for:
product marketing.
planning.
sales.
research.

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