shipped from Kansas City. Fast shipping Monday thru Friday These high precision pointed tweezers spread the natural lashes making it easier to separate and isolate the desired lash for application. Because of the fine pointed tips makes it easier to maneuver into any direction or angle. Light weight so does not cause hand fatigue CUSTOMER SERVICE.Our business hours are 9:00 AM - 4:30 PM Monday-Friday (Central Time). We are closed on all major holidays and the day after Thanksgiving. Sales completed and emails received after normal business hours may be handled the next business day or same day if it was ordered before 2 pm. Please feel free to contact us via email with any questions not answered in the above information. RETURN POLICY. We are not an authorized dealer of this product and any warranty included with the product may not be honored by the manufacturer. If you believe that the item purchased from us does not match the item description, or if your item was damaged during transit, please contact us to discuss return and refund options. In order to initiate the refund process, buyer must contact us within 30 Days of receipt of item. All returns will require a return authorization. Please note that we will only pay return shipping when a buyer wishes to return an item due only to our error. If you wish to return an item for any other reason than a discrepancy in item description or damage during transit, we will accept a return on MOST items, provided that the item is returned to us in the same condition and within 30 Days. This applies to both the item and retail packaging. Buyer will be responsible for both original and return shipping charges, and a 15% restocking fee. Seller will initiate this transaction and refund the buyer once the item has been received AND agreed to the mutual cancellation.