new store returned item. You will get what you see in the photos. Item description ACC-856 Cervical Foam Lined Moist Heat Pack Cover 25” x 16” (61cm x 40cm) These soft insulated covers ensure maximum heat retention and help provide patient safety. This Thermal Core cover is foam lined allowing professionals to vary the heat intensity by adding or removing layers of insulation. Made in the USA Designed to be used with Thermal Core moist heat packs or similar sized moist heat packs from other manufacturers. 021618-02 Feedback1.We will leave you a positive feedback after your payment is cleared.2.If you are satisfied with the product you received,please feel free to leave positive feedback and 5scores of DSR,We appreciate your feedback.3.Please email us before leaving negative and neutral feedback.we understand the concerns and Frustration you might have, and will try our best to resolve the issues. We will be glad to answer feel any question you may have,please feel free to contact us. payment method & Shipping1.we accept payment thru your Paypal account 2.Will usually ship within 2 business day of receiving of cleared payment .Once we receive your payment we will ship your item. Also please take a look at my other listings. I list other electronics, car charger . battery. meter scanner . DVI cables . ETC.My listings changes weekly so check often.Thank you and Happy shopping!