Consumer Behaviour

Year:2009,Binding:Hardcover,Pages:324,Language:English, Description:- Contents:- Contents, Preface ix, 1. Consumer Behaviour and Marketing Action 1, Consumer Behaviour, Customers Versus Consumers, Consumer, Motives, Motives Influencing Purchase Decision, Nature of Motive, Purchase Decision, Need for Study of Consumer Behaviour, Importance in Day to Day Life, Pertinence to Decision Making, Organizational Buyer versus Individual Buyer, 2. Consumer Involvement 7, Causes of Consumer Involvement, Personal Factors, Product Factors, Situational Factors, Types of Involvement, Situational Involvement, Enduring Involvement, Effects of Consumer Involvement, Stages in, Processing of Information, Models regarding Consumer Involvement, Low Involvement Learning Model, Learn-Feel-Do Hierarchy Model, High Involvement/High Thinking, High Involvement/High Feeling, Low Involvement/Low Feeling, Low Involvement/Low Thinking, Level of Message Processing Model, Product versus Brand, Involvement Model, 3. Consumer Decision Making Process 15, Stages in Decision Making Process, Rules Regarding Consumer, Decision, Levels of Consumer Decision Making, 4. Consumer Behaviour and Marketing Implications 19, Consumer Behaviour and Marketing Strategies, Consumer Behaviour, and Marketing Segmentation, Consumer Behaviour and Product, Positioning, Consumer Behaviour and Marketing Research, Consumer, Behaviour and Non-Profit and Societal Marketing, Consumer, Behaviour and Governmental Decision Making, 5. Consumer Behaviour Models 23, Economic or Marshallian Model, Disposable Personal Income, Learning or Pavlovian Model, Psychoanalytical Model, Sociological, Model, Howard-Sheth Model, Nicosia Model, Summary, vi Consumer Behaviour, 6. Cultural & Environmental Influences on, Consumer Behaviour 33, Introduction, Culture -Meaning, Characteristics of Culture, Types, of Culture, Hofstede