HW-1460 Potential performance, process losses, and process gains

Define and discuss the following concepts as they pertain to effective work groups: potential performance, process losses, and process gains.
Please include two citations.
Text: Understanding and Managing Organizational Behavior, Sixth Edition, 2012, ISBN-13: 9780136124436, Jennifer M. George and Gareth R. Jones, Prentice Hall


3 pages.

Answer will be sent by email as attachment.