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HW-1150 Quality questions 10 questions
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1. How might the definition of quality apply to an organization you know? Provide examples of consumers, external customers and internal customers, and ways in which their expectations can be met or exceeded. Do you feel the organization is applying the principles of quality? Why or why not?
2. Select four (4) of Deming’s 14 points and apply to an academic environment. Discuss how learning and classroom performance can be improved by applying Deming’s philosophy.
3. Process Management is about continuous improvement. Discuss similarities and differences between the Deming Cycle Methodology and the Kaizen approach to process improvement
4. Identify several sources of errors as a student, employee, business owner, or in your personal life. Develop/discuss some Poka-Yokes that might prevent them.
5. Discuss how a SWOT analysis might be used for identifying measures in a balanced scorecard. What types of questions might you ask
6. Provide examples from your own experiences in which leaders exhibited one or more of the six key leadership competencies described in chapter 9. What impacts did these competencies have on the organization?
7. Discuss the differences among the three major components of statistical methodology (descriptive statistics, statistical inference, and predictive statistics). Why might these distinctions be important to a manager?
8. n 1995 Jack Welch sent a memo to his senior managers telling them that they would have to require every employee to have started Six Sigma training to be promoted. Furthermore, 40 percent of the manager’s bonuses were to be tied to the successful introduction of Six Sigma. Do you believe that this directive was a motivational action, or did it violate W. Edwards Deming’s maxim that managers and leaders must “cast out fear”? Why or why not?
9. Discuss the basic concepts in designing for product excellence. How can product design effect manufacturability and environmental responsibility?
10. Describe the methodology of constructing and using control charts. Include in your discussion 1) what one should look for in interpreting control charts 2) the possible causes of different out-of-control indicators (provide an example).
Answer will be sent by email as attachment.
2. Select four (4) of Deming’s 14 points and apply to an academic environment. Discuss how learning and classroom performance can be improved by applying Deming’s philosophy.
3. Process Management is about continuous improvement. Discuss similarities and differences between the Deming Cycle Methodology and the Kaizen approach to process improvement
4. Identify several sources of errors as a student, employee, business owner, or in your personal life. Develop/discuss some Poka-Yokes that might prevent them.
5. Discuss how a SWOT analysis might be used for identifying measures in a balanced scorecard. What types of questions might you ask
6. Provide examples from your own experiences in which leaders exhibited one or more of the six key leadership competencies described in chapter 9. What impacts did these competencies have on the organization?
7. Discuss the differences among the three major components of statistical methodology (descriptive statistics, statistical inference, and predictive statistics). Why might these distinctions be important to a manager?
8. n 1995 Jack Welch sent a memo to his senior managers telling them that they would have to require every employee to have started Six Sigma training to be promoted. Furthermore, 40 percent of the manager’s bonuses were to be tied to the successful introduction of Six Sigma. Do you believe that this directive was a motivational action, or did it violate W. Edwards Deming’s maxim that managers and leaders must “cast out fear”? Why or why not?
9. Discuss the basic concepts in designing for product excellence. How can product design effect manufacturability and environmental responsibility?
10. Describe the methodology of constructing and using control charts. Include in your discussion 1) what one should look for in interpreting control charts 2) the possible causes of different out-of-control indicators (provide an example).
Answer will be sent by email as attachment.
