Don't spend another moment fuming, speechless or tongue-tied. Everyone has to deal with difficult people at some point. The key is to first understand them. And this program helps you do just that -- by taking a long, hard and often lighthearted look at how to deal with the people who make your life miserable. Dictators -- They criticize unfairly and like to bully. "No" People -- They're quick to point out why things won't work. Worse yet, they are inflexible and impossible to please. Know-It-Alls -- They're arrogant and opinionated. When they're wrong they get defensive. Chronic Complainers -- Is anything ever right for them? Passives -- They don't offer ideas or say how they feel. "Yes" People -- They agree to anything, yet rarely deliver.
This 2 cassette tape set is in very good condition. The box has some wear.