Which of the following reflects a major development in the global business community?
A. Higher trade barriers
B. The United States no longer dominates the world economy
C. Stable world output
D. Isolated economic markets
The term global shift refers to the:
A. growing importance of national barriers.
B. effects of changes in the competitive landscape prompted by worldwide competition.
C. focus on individual national markets.
D. tshift of markets to the European Union.
Which of the following is NOT considered one of the four management functions?
Which of the following is NOT an aspect of an organization's culture?
A. Visible culture
B. Espoused values
C. Core values
D. Organizational personality
When people in an organization do not need close supervision or other formal control mechanisms to get them to embrace the culture, it is most likely which type of culture?
Operational managers are responsible for:
A. overall responsibility of the firm.
B. day-to-day supervision.
C. producing the firm's product.
D. implementing the directives of strategic managers.
Which activity would reflect a manager engaging in the organizing function?
A. Setting future objectives
B. Communicating organizational goals
C. Collecting quality feedback
D. Delegating tasks
Jason's manager believes that he can best motivate Jason by providing an environment where Jason can satisfy his most pressing needs. Which of the following theories reflects the thinking of Jason's manager?
A. McGregor's Theory X
B. Abraham Maslow's hierarchy of needs
C. Deming's TQM
D. Taylor's scientific management
With the global economy becoming more knowledge-intensive and falling national barriers to labor markets, which of the following is most likely to be true?
A. More firms consider the entire world their labor market
B. More firms are likely to hire only college-educated workers
C. Only large, multinational firms can recruit global talent
D. More developed nations have an advantage over the less developed nations in recruiting talent
The ______________ perspective would suggest that if Marcus has more knowledge of the work process than his manager, then the manager should act more in the role of coach than monitor or supervisor.
Employees of the Acme Company work together to attain goals because they are internally motivated. The Acme Company's culture is most likely a(n) ____________ culture.
A. traditional control
B. employee involvement
What is the best approach to management when an organization’s goals include reliability and uniformity?
A. Bureaucratic approach
B. Administrative approach
C. Scientific management
D. Total quality management
When a manager shows concern for employees, their motivation and productivity levels are likely to improve. This is known as the __________ effect.
The law that governs international business and forbids payments by American firms to foreign officials to influence decisions is the:
A. Napoleonic Code.
B. U.S. Foreign Corrupt Practices Act of 1977.
C. North American Free Trade Agreement.
D. General Agreement on Tariffs and Trade.
When managers are measuring performance, comparing it to objectives, implementing necessary changes, and monitoring progress, which function of management are they performing?
The _____________ approach to management believes that the whole is greater than the sum of the parts.
The president of Nashville's Centennial Medical Center removed the door to his office and hung it from the lobby ceiling to convey an open-door policy. This is an example of:
A. cultural symbols.
B. company rituals.
C. company ceremonies.
D. company stories.
Which of the following is NOT considered one of the key issues influencing business today?
A. An emphasis on customer service
B. Management of change
C. A strong economy
D. The need for higher business ethics
The culture of an organization:
A. seldom impacts who is hired.
B. is strongly influenced by the beliefs of the organization's founder.
C. is created quickly.
D. is of little importance in determining organizational success.
A. can induce employees to behave in a particular way without close supervision.
B. is conveyed most effectively in a formal process.
C. ensures everyone fits into the organization.
D. ensures individual values are aligned with corporate values.