FAQ & Site Info
There is no registration involved if you wish to buy products. You can place an order by adding items to your shopping cart and going through checkout for any seller.
If the seller has received feedback from previous buyers, it will be posted on any of the seller's item pages.
eCRATER does not collect or process funds for buyer or seller. Buyer protection services would be offered by your respective payment processor if available.
eCRATER wants users to have a safe, enjoyable experience shopping in the marketplace. Use common sense precautions to avoid becoming a victim. Research and do price comparisons for what you plan to buy. Check the seller's store and any feedback. If you have doubts contact the seller and ask questions before you buy. We also do not advise completing transactions off-site from eCRATER. Off-site transactions are ones not paid via supported payment methods and/or not completed through the eCRATER checkout system.
You can contact the merchant through our internal messaging system by clicking on the link "Contact Seller" located on any of the seller's item pages. You can also check the seller's store pages to see if they have included additional contact information in their store.
Each seller determines the payment methods they accept that are supported on the eCRATER platform. The payment options supported include: Credit Cards, PayPal, Money Order, Cashier's Check, Personal Check, COD (Collect on Delivery is a service offered through United States Postal Services only available to US sellers)
If the merchant chose to directly accept credit cards, you can pay directly on eCRATER. Alternatively you can pay with your card through PayPal. You don't have to register with PayPal if you prefer to not to but they will still process your payment.
You must contact the seller directly for your order status or any other questions about your order. We will send you a tracking information when the merchant adds such to your order.
If you did not complete payment for the order you can contact the seller to inform them you wish to cancel your order. The order will automatically cancel if payment is not completed and you can ignore the order notification email. If you completed payment for the order you must contact the seller directly for your cancellation request.
I placed an order and now the seller asks for more money or asks me to pay through a different payment method. What should I do?
You can report these instances to eCRATER Support by filling out the webform here: http://www.ecrater.com/contact.php
In most cases we can issue a refund if the merchant is not responding to our requests for order status. However there are some specific cases where the credit card processor blocks the funds and we are not able to issue a refund.
You can file a complaint with eCRATER and we will contact the seller on your behalf in an attempt to initiate a response. If he fails to respond and the complaint is for non-received order, we will attempt to refund the transaction.
You can file a complaint with eCRATER if 14 days have passed since the order was placed.
You must contact the seller directly for information on their return policy, process and procedure.